Return Policy

Our policy lasts 30 days from the date of purchase. If you purchased your item more than 30 days ago, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, including in the original packaging. 

To complete your return, please visit our return page and follow the on-screen instructions. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or the original method of payment. This can take up to 10 business days for the refund to process.

Late or Missing Refunds 

If you haven’t received a refund yet, check your bank account again and remember it can take up to 10 business days from the refund approval to appear in your account. If your refund is not there, contact your credit card company or bank to see if they have a record of the refund and an estimate of how long before it posts.

If neither your bank nor credit card company have record of the refund and it is after the 10-day wait period and you have not received your refund, please contact us at support@sunfinesse.com.

Changes to an Order 

If an error was made during the ordering process, please contact support@sunfinesse.com. We will do our best to adjust the order to your liking. If the order has already been processed and shipped, we will recommend the next steps. Likely you will need to return the order via the aforementioned process.

Source of Products 

Sun Finesse follows a nomadic journey sourcing unique goods from around the world. No mass production involved here. Each collection will highlight the community in which the products are sourced. If you have questions pertaining to a specific item, please contact us at support@sunfinesse.com. 

Sizing

Each collection is unique and therefore the respective sizing of the product will be listed in the description. If you have further questions about fit and dimensions, feel free to reach out to support@sunfinesse.com.